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Privacy Policy

Last updated: 08/01/2025

Ace Carpet Cleaning (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and online booking system.

 

1. Who We Are

Ace Carpet Cleaning
Website: https://www.acecarpetcleaning.co.uk
Email: info@aceborders.com
Telephone: 01896487488

For the purposes of UK data protection law, Ace Carpet Cleaning is the data controller.

 

2. Personal Data We Collect Through Our Booking System

When you use our online booking or quotation system, we may collect the following information:

  • Full name

  • Email address

  • Telephone number

  • Property address where the service will be carried out

  • Service details (type of cleaning, number of rooms, preferred date and time)

  • Any additional notes you choose to provide

  • Booking confirmation and reference details

We only collect information that is necessary to provide and manage your booking.

 

3. How We Use Your Personal Data

We use your data to:

  • Process and manage online bookings

  • Provide carpet and upholstery cleaning services

  • Contact you regarding your booking (confirmations, changes, reminders)

  • Respond to enquiries or customer service requests

  • Maintain internal records and scheduling

  • Meet legal, accounting, or tax obligations

We do not use booking data for unsolicited marketing without your consent.

 

4. Payments

If payments are taken online or in advance:

  • Payment processing is handled securely by third-party payment providers

  • We do not store full debit or credit card details on our website or systems

  • Payment providers only receive the information necessary to process your payment

 

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to fulfil your booking and provide services

  • Legitimate interests – to operate and improve our business

  • Legal obligation – for tax, accounting, and record-keeping

  • Consent – where required (e.g. marketing communications)

 

6. Sharing Your Data

We may share your information only where necessary with:

  • Booking and scheduling software providers

  • Payment processors

  • Website hosting and IT service providers

All third parties are required to handle your data securely and in accordance with UK GDPR.

We do not sell or rent your personal data to third parties.

 

7. Data Storage and Security

  • Booking data is stored securely using appropriate technical and organisational measures

  • Access is limited to authorised personnel only

  • Data is retained only for as long as necessary to fulfil the booking and meet legal requirements

 

8. Cookies and Website Analytics

Our website may use cookies to:

  • Enable booking functionality

  • Analyse website traffic and performance

  • Improve user experience

You can control cookies through your browser settings. If required, a separate Cookie Policy will provide more detail.

 

9. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where applicable

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

 

10. Complaints

If you believe your data has been handled improperly, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

 

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be published on this page with the updated date.

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